FINANCIAL SERVICES

Credit Human
Formerly SACU

Senior-Level Media Pros.
Full Transparency.

Every Dollar Accountable.

Full-funnel rebrand campaign that made Credit Human a household name in San Antonio — with 75% awareness achieved within 2 months of launch.

0%
AWARENESS IN 2 MONTHS
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YEAR PARTNERSHIP

Full-Funnel

Multi-Channel Strategy

OVERVIEW

Rebranding One of San Antonio’s Largest Credit Unions

Trusted by Brands That Expect Results

Throughout 2016 and 2017, SACU — one of the largest credit unions in San Antonio — set out to create more brand awareness and relevance in the market, leading to an eventual name change to Credit Human in mid-2017. The goal was clear: make the new name stick, build lasting brand identity, and ensure the San Antonio community knew who Credit Human was and what they stood for.

We’ve planned and bought media for some of the most recognized names in the country — and we bring that same level of strategy and precision to every client we serve.

 

Client Credit Human (SACU)
Industry Financial Services
Market San Antonio DMA
Scope Full market rebrand
Partnership Ongoing (10+ yrs)

Their broad range of expertise across media channels and efficient buying negotiations have given us all the advantages of a large media agency without the costly overhead. Raul is one of the best media directors I’ve had the pleasure to work with.

Chris Armstrong, Brand & Member Relations Manager, Credit Human

THE STRATEGY

Maximum Reach Through a Full-Funnel Approach

To build awareness for the Credit Human name across a highly competitive banking and credit union market, we deployed a multi-channel strategy designed to reach the core A25–54 target at every touchpoint.

We’ve planned and bought media for some of the most recognized names in the country — and we bring that same level of strategy and precision to every client we serve.

MASS MEDIA

Broad Awareness at Scale

Broadcast TV, cable, radio, and 14×48 outdoor billboards across the San Antonio DMA — building name recognition and brand identity.

DIGITAL

Engagement Across Screens

Cross-device display, streaming video and audio including Pandora, and advanced TV — reinforcing the brand message digitally.

PAID SEM

Conversions at the Bottom

Low-funnel paid search capturing active intent — turning brand awareness into action as consumers searched for banking services.

THE RESULTS

A New Name That Stuck & An Elevated Brand

Trusted by Brands That Expect Results

After launching a sustained awareness campaign in early 2016, site visits increased immediately. In May 2017, shortly after heavy advertising began for the rebrand, there was a significant spike in online traffic. Within just two months of the Credit Human launch, 3 out of 4 users said they were aware of the name change. Today, Credit Human is one of the most recognized financial brands in San Antonio — a testament to consistent, strategic media investment over nearly a decade of partnership.

We’ve planned and bought media for some of the most recognized names in the country — and we bring that same level of strategy and precision to every client we serve.

Immediate

SPIKE IN ONLINE TRAFFIC

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AWARENESS IN 2 MONTHS
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YEARS & COUNTING
MORE RESULTS

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HIGHER ED

Fill Seats Across the Country

National cable strategy that drove enrollment leads so fast they needed additional staff to handle volume.

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